At Northwood Nursing and Care Services we are taking all necessary steps to ensure the safety of our clients and carers amid the global outbreak of Covid-19. We continue to monitor and adhere to Government guidelines and support from UK Home Care Association (UKHCA).
Our Registered Managers are in continuous communication with our carers to provide support and ensure they are following stringent hygiene and infection control measures set out by the NHS.
We understand the current level of uncertainty for the most vulnerable people in society and also the carers who provide such exemplary care and service. At every opportunity we are reminding carers of the importance of hand-washing upon arrival and when leaving a clients’ home.
Should you have any questions, please do not hesitate to reach out to the Registered Manager.
To find out more about live-in care and the benefits during this unprecedented time, please click here.
1. What steps have we taken as a business in response to the Coronavirus (COVID-19) outbreak?
As the situation develops, we have introduced special measures to ensure we keep our clients and carers as safe and protected as possible. Recognising the benefits of social distancing and reducing multiple person to person contact, where applicable we have asked our live-in carers to extend and remain with their current client where possible. This reduces the number of changeovers and travel.
Our Care team continues to be on hand to our clients and carers whenever needed. In line with government recommendations to reduce unnecessary contact, face to face reviews and reassessments have temporarily been put on hold unless it is an emergency. Instead, they will be offering additional telephone contact to ensure continuity of care and the support offered remains of the highest standard.
Before new carers are introduced into a new live-in package, they confirm they are free of COVID-19 symptoms (cough, fever) and disclose whether they have knowingly been in contact with anyone else who has presented with COVID-19 symptoms.
2. How are we keeping our clients and carers updated?
Looking after our carer’s wellbeing is crucial at this time. In response, we are providing additional support calls and sending regular communication out to all of our carers to ensure they are fully aware of the latest government guidelines including the importance of good hygiene.
We are also regularly reaching out to our clients and their families so they are aware of this guidance, any important updates and provide reassurance that as a business we are keeping a close eye on the situation as it develops.
3. Do your carers receive training around the Coronavirus (COVID-19)?
Yes, both our induction and refresher training courses have been adapted to include extra sessions around COVID-19, infection control and personal hygiene. Our carers must complete the training programme to a high standard in order to successfully register with the company.
4. What would happen if a client or carer contracts COVID-19 or displays symptoms?
If any carer or client displays the symptoms (continuous cough or high temperature) they need to follow the latest government guidelines and self-isolate for 14 days. You will need to notify us immediately on 01923 932642.
We will be unable to replace any carer until we have sought advice from 111 – this will ensure we adhere to the safest guidelines for each individual circumstance and protect all involved.
5. Are you taking on new clients?
Yes, more than ever we recognise the importance of home care in alleviating pressure on hospitals, care homes and family members. Visiting care and Live-in care ensures that individuals can continue to receive the care they need in the comfort of home.
We request clients follow the lockdown directive and do not accept visitors to their home with the exception of key care staff.
“ I am most grateful for the service provided. The service was faultless and exactly as the situation required. ”
“ I would like to say thank you for all the care and attention received from all members of your team. Each and every one concerned showed great kindness and sensitivity towards my mother and made her final days peaceful and free from pain. ”
“ We thank you most sincerely for the prompt and efficient way that you responded to our request for assistance for my wife following her return from hospital after her knee surgery. Should the need ever arise again we would be only too willing to use your services. ”
“ We are really grateful for your help and will have no hesitation in giving you a call should my parents need help in the future and in recommending you to any of our friends with ageing parents – you are very professional and kind. ”
“ I am very thankful that my mother was able to die peacefully at home with us. I am grateful to your carers for all the help they gave her in the past year - it made such a difference to our life. ”
Closest Station: Northwood Metropolitan line Distance: 3 minutes Walk (Click here for map) If you are driving, please park in the car park adjacent to our offices.
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